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Customer Support And Service Area
 

At ET Web Hosting, customer support and service is our top priority. If your question or problem is not answered in the Knowledge Base or the links below, (or if you just want to send us a note about anything at all), please contact our helpdesk.


CPanel Manual

There is an online CPanel user guide available. It is very thorough and easy to use.


Real-Time Server Status

You can view in real-time the status of all shared servers, including HTTP, FTP, POP3, and mySQL services.


FAQ / Knowledge Base

A searchable repository of frequently asked questions and lots of information. This is the fastest way to get help, because we really work hard to keep this area up-to-date and FULL of information.

Before submitting a ticket to the helpdesk, please do a search for your question or problem.


24x7 Helpdesk

Submit a request for assistance to our support staff. Tickets are answered as soon as possible on a priority basis.

NOTE: Using the online helpdesk assures that your request is properly associated with your account, and will always be the fastest method to get support since it is staffed 24x7.

Before submitting a ticket to the helpdesk, please search the Knowledge Base for an existing answer or solution.

If instructed by a helpdesk technician: remote desktop viewer


Server Annoucements
Mailing Lists

All important announcements for our shared servers will be sent out through the mailing lists. Please subscribe to the server(s) on which you have your website(s) on.


Emergencies For customers requiring immediate critical assistance.

Home Computer
Software Recommendations
Here is a step-by-step guide for how we recommend you protect your home computer from spam, viruses, adware, spyware, etc...

 
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