At ET Web Hosting, customer support and service is our top priority. If
your question or problem is not answered in the Knowledge
Base or the links below, (or if you just want to send us a note about anything
at all), please contact our helpdesk.
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There is an online CPanel user guide available.
It is very thorough and easy to use. |
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You can view in real-time the status of all
shared servers, including HTTP, FTP, POP3, and mySQL services. |
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A searchable repository of frequently asked
questions and lots of information. This is the fastest way
to get help, because we really work hard to keep this area
up-to-date and FULL of information.
Before submitting a ticket to the
helpdesk, please do a search for your question or problem. |
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Submit a request for assistance to our support
staff. Tickets are answered as soon as possible on a priority
basis.
NOTE: Using the online helpdesk assures that your request
is properly associated with your account, and will always
be the fastest method to get support since it is staffed 24x7.
Before submitting a ticket to the helpdesk,
please search the Knowledge
Base for an existing answer or solution.
If instructed by a helpdesk technician: remote
desktop viewer |
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All important announcements for our shared
servers will be sent out through the mailing lists. Please
subscribe to the server(s) on which you have your website(s)
on.
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For customers requiring immediate critical assistance. |
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Here is a step-by-step guide for how we recommend you protect
your home computer from spam, viruses, adware, spyware, etc... |
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